Returns & Refunds

1. General provisions

Under the Law of Ukraine "On Protection of Consumer Rights" and the List of goods of proper quality not subject to exchange (return) approved by Resolution No. 172 of the Cabinet of Ministers of Ukraine dated 19.03.1994, food products of proper quality are not subject to return or exchange.

This applies to all products in our catalog: live and boiled crayfish, seafood, snacks and drinks. That is why every order is confirmed with a manager before payment — so that you receive exactly what you ordered.

2. Checking your order upon delivery

Please check your order in the courier's presence: completeness, weight, appearance and temperature. If something does not match your order, call us immediately at +38 (063) 030-14-14 and we will resolve the issue on the spot.

3. Products of improper quality

If you received a product of improper quality (spoiled product, wrong size or type, short weight), at your choice we will:

• replace the product free of charge with the next delivery; or
• refund the full price of the product of improper quality.

How to file a claim:

• notify us by phone or messenger (Telegram, WhatsApp, Viber) within 24 hours of receiving the order;
• attach photos of the product and describe the problem;
• we review claims on the day they are received and immediately agree on a replacement or refund with you.

Since crayfish and seafood are perishable, claims submitted later than 24 hours after delivery are reviewed on a case-by-case basis.

4. Refunds

Refunds are issued to the bank card used for payment within 1–3 business days after the refund is agreed. We do not charge any refund fees.

5. Order cancellation

• Live crayfish, seafood, snacks and drinks — a paid order can be cancelled before it is handed to the courier; the prepayment is refunded in full.
• Boiled crayfish are cooked individually for your order right after payment, so free cancellation is only possible before cooking starts. Once the crayfish are cooked, the order can no longer be cancelled.

Delivery and payment terms are described on the Delivery & Payment page.